Personalised Jewellery

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Shipping & Returns

Content

All content of this website is for general information and is subject to change without notice.

Making a purchase for personalised or customised jewellery

Please state all your personalised details in the comments box in the shopping cart area.† Kindly ensure all names are spelt correctly as mistakes cannot be rectified after the piece has been made unless the fault is ours.

Payment

The shopping cart on this site directs to PayPal which is a secure site.† You do not need an account with PayPal to purchase items and there is a facility to enter your credit card details securely on the site.† We do not see any of your financial details at any point of the transaction. Paypal is secure and safe.††

Postage/Shipping

Postage for items under £50 is £3.50.† Items over £50 and heavier items such as guest books are charged by weight.† Jewellery over £50 is sent by Special Delivery or Courier.* †Please note that although items can be sent by Next Day Special Delivery, it does not mean that orders are sent out as soon as they come in. †All items are hand made and no ready made stock is held therefore Next Day Special Delivery only comes into play once the item is made and not when the order is placed. †

* During busy times Special Delivery may be substituted with a Next Day Courier Service at no extra cost.


Refunds and Returns

All items sold by Jupiter Rocks unless stated, are created from sterling silver which fluctuates with the Financial Markets and are therefore exempt from the Distance Selling Regulations that stipulate the customer has a right to return goods for a refund within seven days of receipt.†In addition to this exemption, our products are hand crafted and personalised, unless there is a fault with the product, or an error has been made by Jupiter Rocks, the products are exempt from being returnable under both the Sale of Goods Act and Distance Selling Regulations.

Customised jewellery is non returnable as it is specific to you, therefore ask that you make sure any spellings are correct.† If† the mistake is on the part of Jupiter Rocks you may return the item for a refund (less postage) or request a replacement.† Items that are hand stamped are not by their nature perfect and there will be variation in spacing and letter placement - please be aware of this and that this is not a fault.† All the lettering is stamped† 'Flawed to Perfection'.†

 
Damaged and Faulty Items

All accessories or charms are covered by their respective manufacturer guarantees.†Faulty items should be returned in original packaging and sent with insurance and proof of posting within 7 days for a refund or replacement on the part, excluding postage and packing.† Please email hello@jupiter-rocks.co.uk with the details prior to returning with full details.

Please be aware that our jewellery is hand made with the exception of some chains and charms and we trade in good faith and trust our suppliers.†However please keep in mind regarding chains that if an item is worn continuously it will be subject to more wear and tear than a piece that is only worn occasionally which generally causes the clasps to break.†Chains will break if subjected to undue force, ie tugging or getting caught on something and for safety reason they will break to prevent accidents.†Chain broken on these grounds will not be replaced.
If our chains should break within one month of purchase we will replace it on return of the original although we cannot guarantee it will be exactly the same as our suppliers ranges often change with time. †

Delivery

Dispatch is within 5 to 10 days however during busier times this may increase to 14 to 21 days therefore please allow for this unless we have discussed otherwise.† You will always be notified of any delays.† † Estimated delivery time for Royal Mail is 1-3 days.† Special Delivery is next day.†
Airsure is used to ship abroad which may take up to 2 days for Europe, 4 days to the USA and up to 5 days for the rest of the world. (£7 Europe, £10 ROW).

782 Harrow Road, London NW10 5LB - Online shop only. No callers.